Bike Barn Milford – Terms and Conditions for Bike Repairs
1. Service Agreement
By leaving your bicycle with Bike Barn Milford for servicing or repairs, you agree to the following terms and conditions.
2. Estimates and Authorisation
A free estimate will be provided before any work is carried out.
No additional work will be performed without your approval.
Estimates are valid for 14 days from the date issued.
If required parts exceed £150 in value, payment for the parts must be made in advance before we place the order with suppliers.
3. Turnaround Times
We aim to complete repairs within the agreed timeframe.
Delays may occur due to parts availability or unforeseen issues.
You will be notified of any changes to the expected completion date.
4. Parts and Warranties
All new parts supplied are covered by the manufacturer’s warranty.
Used or customer-supplied parts are not covered under our warranty.
Labour is guaranteed for 30 days from the date of service.
5. Collection and Storage
You will be notified when your bike is ready for collection.
Bikes not collected within 14 days of completion may incur a storage fee of £5 per day.
Bikes not collected within 60 days may be sold to recover costs.
6. Liability
Bike Barn Milford is not responsible for:
Pre-existing damage or faults.
Loss or damage due to theft, fire, or natural disasters.
Bikes are stored at the owner’s risk outside of service hours.
7. Payment
Full payment is due upon collection of the bike.
We accept cash, card, and contactless payments.
Bikes will not be released until payment is received in full.
8. Customer-Supplied Parts
Customer-supplied parts are accepted at our discretion.
We are not liable for any faults or failures arising from these parts.
9. Abandoned Bikes
Bikes not collected and unpaid after 60 days may be sold or disposed of to recover service costs.
We will make reasonable attempts to contact the owner before taking such action.
10. Privacy
Customer details are kept confidential and used solely for communication and record-keeping.
We do not share personal information with third parties.

Privacy Policy

Privacy Policy – Bike Barn Milford
Effective Date: 02/05/25
At Bike Barn Milford, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you use our services or interact with us.
1. Information We Collect
We may collect the following types of personal information:
Name
Phone number
Email address
Bike details (make, model, service history)
Payment information (if applicable)
This information is usually collected when you:
Book a service
Contact us through our website or social media
Visit us in-store
2. How We Use Your Information
We use your personal information to:
Schedule and manage repair bookings
Communicate about your service
Send reminders or updates
Process payments
Maintain service records for warranty or follow-up
3. Sharing Your Information
We do not sell or rent your personal data to anyone. We may share limited data with trusted third parties only if:
It’s necessary for payment processing (e.g. card payment providers)
We are legally required to do so
4. Data Storage and Security
Your information is stored securely. We take reasonable steps to protect it from loss, theft, or misuse. Digital data is protected by passwords and physical data (e.g., printed forms) is kept in a secure location.
5. Your Rights
You have the right to:
Request a copy of the personal data we hold about you
Ask us to correct or delete your data
Withdraw consent for us to contact you
To do so, contact us at:
📧 [email protected]
6. Cookies (Website Use Only)
If you use our website, we may use cookies to improve your experience. You can adjust cookie settings in your browser at any time.
7. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on our website with the updated date.